Changelog

A new Nefisa website, with real answers

The public site has been redesigned and rewritten. Every page now follows one design, and the copy describes what each plan actually includes.

• Clearer product pages. Mail, CRM and Helpdesk each explain what you get, how setup works and which plan fits which team.
• A much fuller FAQ. Domains and DNS, mail app settings, email-to-ticket, pipelines, SLAs, billing and security, answered in detail for each product.
• Plain-language policies. The Privacy Policy, Terms and Refund Policy were rewritten to be easier to read.
• Faster pages. Marketing pages now ship far less JavaScript, so they load and respond sooner on phones.

Fixes

• Pricing page no longer flashes a light strip under the header while the background image loads.
• The Helpdesk page now shows the 30-day trial that every plan has.

Authenticator-app sign-in inside Mail, CRM and Helpdesk

Anyone can now protect their own login in Mail, CRM and Helpdesk with a code from an authenticator app. It is optional and available on every plan.

• Set up from Settings. Scan a QR code with Google Authenticator, 1Password, Authy or any similar app, then confirm with a code.
• Recovery codes. You get a set of one-time codes to use if you lose your phone.
• Lockout after repeated mistakes. Five wrong codes in a row pause sign-in for 15 minutes.
• Admin reset. In Mail, an administrator can reset the second step for a teammate who is locked out.
• No side doors. Password-reset links and invitations cannot be used to skip the second step for an account that has it on.

Fixes

• Mail: the sign-in button no longer looks idle while the page is still loading, so people stop pressing it twice.
• Mail: a message that failed to load now retries once and shows a Try again panel instead of silently returning to the list.
• Mail: after a session ended, clicks and Log out could stop responding until a manual reload. They now recover on their own.

Two-step sign-in and a new Security settings tab

Your Nefisa account can now require a second step at sign-in. Settings is organised into General, Security and Sessions.

• Two ways to verify. Use a code sent to your email, an authenticator app, or both. Both are off by default and you choose what to turn on.
• Recovery codes. Eight single-use codes stand in for your authenticator if you lose it.
• Sessions. A new tab lists the devices you are signed in on so you can sign out any you do not recognise.
• Reminder banner. Accounts without an authenticator see a dismissible reminder at the top of the dashboard.

Fixes

• Changing your password from Settings now works reliably.
• Signing out another device from Sessions now checks that the device belongs to you.

Plans, analytics and billing for Mail and CRM

Mail and CRM now have Starter, Growth and Enterprise plans with a 30-day free trial. Limits are enforced for real, and billing moved into its own tabs.

• Mail plans from $0.95. Starter has 2 mailboxes, Growth 15, Enterprise 100, with aliases, storage and domains scaling alongside.
• CRM plans from $4.95. Starter is 1 user, Growth up to 5, Enterprise up to 10. Leads, deals and contacts are unlimited on every plan.
• Real mail analytics. Growth and Enterprise charts show sent, delivered and bounced messages from actual mail-server events. We do not track opens or clicks.
• Mail import and export. Included on Growth and Enterprise. Enterprise also gets a full audit log.
• CRM upgrade prompts. Features outside your CRM plan, such as API access, exports or layout editing, now explain what plan unlocks them.
• Billing tabs. Plans, payment method and invoices are easier to find in the dashboard.

More reliable domain verification for Mail

Checking your DNS is now more patient and more accurate, so a hiccup at your DNS provider no longer makes a working domain look broken.

• Checks from several resolvers. A single failed lookup is no longer treated as a missing record.
• Verified stays verified. A domain that passed is only marked degraded, not unverified, if a record later goes missing, and it needs repeated failures over about half an hour first.
• Faster pickup. Pending domains are re-checked every few minutes in the background.
• Ownership comes first. A domain is only marked verified after its DNS proves you control it.
• DKIM keys stay private. Private signing keys are no longer included in API responses.

Fixes

• Adding a mailbox could fail with "domain not found" for a domain that was set up correctly. Fixed.

A cleaner, more consistent dashboard

The whole dashboard now uses one grayscale design, so spacing, tables, buttons and forms look and behave the same on every page.

• One component set. Buttons, dialogs, tables, badges and form fields are shared across Mail, Helpdesk and CRM pages.
• Less visual noise. Colour is kept for status, such as errors and warnings, so important things stand out.

Helpdesk plans are now enforced per workspace

Helpdesk has Starter, Growth and Enterprise plans from $3.95, and each workspace now gets exactly the limits and features of its plan.

• Agent seats. 1 on Starter, up to 5 on Growth and up to 20 on Enterprise.
• Plan-specific features. Saved replies, SLA policies, round-robin assignment, REST API access and webhooks follow your plan.
• Fast updates. When you upgrade or downgrade, your workspace picks up the change automatically, usually within a minute.

Use Nefisa Mail as the email account in CRM and Helpdesk

In Settings, Email you can now connect a Nefisa Mail mailbox with just its address and password. The mail servers are filled in for you.

• Nefisa Mail option. Replaces the old Frappe Mail choice in both products.
• Custom option in CRM. Connect any mailbox over IMAP and SMTP, as Helpdesk already allowed.

Automatic blocking of repeated bad sign-ins on mail servers

Our mail servers now ban addresses that keep guessing passwords over SMTP or IMAP, which protects your mailboxes from brute-force attempts.

• Separate limits for sending and reading mail. Repeated failures on either are blocked for a period, with rules tuned for each.
• Always on. No setting to turn on. It applies to every mailbox.

Sign in with Google or email, and a new Helpdesk dashboard

A rebuilt sign-in and sign-up flow, and a first version of the Helpdesk area in your dashboard.

• Continue with Google or email. LinkedIn and Facebook sign-in are available as well.
• Helpdesk in the dashboard. Open your helpdesk and manage its team from the same place as Mail and CRM.

CRM team list shows the real owner

The person who created the workspace now appears as Super Admin, and internal system users are hidden from the user list.

• Super Admin label. The workspace owner is clearly marked.
• A tidier list. System accounts that are not people no longer count or show as teammates.

A guided setup for your CRM workspace

Creating a CRM is now a short wizard with live feedback instead of a wait-and-see form.

• Live address check. Choose your workspace address and see straight away whether it is available.
• Progress while we build. Watch your workspace being provisioned, then open it when it is ready.

Helpdesk onboarding and team management

Set up a helpdesk and invite your agents from the dashboard.

• Guided onboarding. A step-by-step setup for a new helpdesk, so you are not left staring at an empty screen.
• Team management. Invite and remove agents without leaving the dashboard.

Clearer DNS status and aliases by domain

DNS records now show friendly statuses, and the aliases page can be filtered by domain.

• Plain-English DNS status. Each record is labelled as verified, waiting or needs attention, including the autodiscover records.
• Aliases per domain. Pick a domain to see and manage only its aliases.