Terms & Conditions

1.Accepting these Terms

By creating an account or using any Nefisa service you agree to these Terms, the Privacy Policy and the Refund Policy.

If you sign up on behalf of a company, you confirm you have the authority to bind it. If you do not agree, do not use the services.

2.Your account

You must be 18 or over, or the age of majority where you live, and able to enter a contract. Give us accurate information when you register and keep it up to date. We may ask you to verify your identity or your business.

You are responsible for your password and for everything done under your account. Use strong, unique passwords and turn on two-step sign-in where it is offered. Tell us at once if you suspect someone else has access.

If we see signs that an account is compromised, we may reset passwords or lock the account until it is secure.

3.The services

Nefisa provides managed email hosting, a helpdesk and a CRM. They are provided as they are and as available. Features and limits depend on your plan.

We may change the platform, apply rate limits and storage quotas for your plan, carry out emergency maintenance to deal with security problems or hardware failures, and retire outdated protocols such as old TLS versions.

4.Acceptable use

Nefisa is for business communication and customer management. You must not use it to:

• Host or send malware, phishing or fraudulent content.
• Impersonate another person or organisation.
• Break the law, including gambling that is illegal where you operate, child exploitation or terrorism.
• Attack, probe or bypass the security or rate limits of our systems.
• Create accounts in bulk with scripts, harvest email addresses or use our servers as an open relay.

5.Spam and sending rules

We do not tolerate spam. You must follow the anti-spam laws that apply to you, such as CAN-SPAM, CASL and GDPR consent rules.

Commercial email you send through Nefisa must:

• Have a working unsubscribe link.
• Use accurate From and Subject lines.
• Include your physical address.
• Go only to people who have clearly agreed to receive it.

We use automated filtering and manual review to find spam. Accounts that send unsolicited bulk mail are closed without a refund and may be reported to blocklists.

6.IP reputation and sending limits

Our mail servers' reputation is shared by every customer, so we apply outbound sending limits. If your mail gets our addresses blocklisted, you agree to help us fix it. If you do not, or it keeps happening, we may close your account and charge a reasonable fee to cover the cost of restoring our reputation.

7.Billing and payment

Plans are billed monthly in advance. You are responsible for any taxes that apply to your billing location, such as VAT, GST or sales tax.

If a payment fails we retry for 7 days. If it still fails, the service is suspended. We are not responsible for data loss or missed messages while an account is suspended for non-payment.

Disputing a charge with your bank without contacting us first is a breach of these Terms. See the Refund Policy for details.

8.Renewal and cancellation

Subscriptions renew automatically every month unless you cancel from your dashboard at least 24 hours before the renewal date.

Cancelling stops future billing but does not refund the current period. After your final paid term ends, your account and its data (mailboxes, workspaces, aliases and settings) may be permanently deleted within 30 days. Export anything you need before then.

9.Availability

We aim for 99.9% availability for email delivery and webmail. This does not count:

• Planned maintenance announced at least 24 hours ahead.
• Failures of internet providers or other networks outside our control.
• Attacks on our systems that go beyond reasonable protection, such as very large denial-of-service attacks.
• Suspensions caused by a breach of these Terms.

If we miss this target, your only remedy is service credit, which we apply to future bills at our discretion.

10.Your data

You own the content you put into Nefisa, including your email, tickets and CRM records. We do not sell it or use it for advertising.

We access your data only to support you when you ask, to maintain the service, or to comply with a valid legal order. The Privacy Policy explains the rest.

11.Our property and your feedback

The Nefisa name, logo, software, design and infrastructure belong to Nefisa. You get a limited right to use the services as described in these Terms, and nothing more.

If you send us suggestions or feedback, you give us a permanent, royalty-free licence to use them without owing you anything.

12.Indemnity

You agree to defend and compensate Nefisa, and its owners, employees and agents, for claims, losses and costs (including reasonable legal fees) that come from:

• Your use of the services.
• Your breach of these Terms.
• Your breach of someone else's rights, including copyright, property or privacy rights.
• A claim that your content harmed a third party.

13.Limits on our liability

To the fullest extent the law allows, Nefisa is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, goodwill, use or data, arising from your use of, or inability to use, the services.

Our total liability for all claims relating to the services is limited to the amount you paid Nefisa in the three months before the event that led to the claim.

14.No warranties

The services are provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not promise that the services will be uninterrupted, timely, secure or error-free, or that the results of using them will meet your expectations.

15.Suspension and termination

We may suspend or end your access at any time, with or without notice, for example if you breach these Terms or put other customers at risk. You may stop using Nefisa at any time.

When access ends, we have no duty to keep your data and may delete it unless the law prevents us. It is your responsibility to export what you need beforehand.

16.Third-party tools

Nefisa works with other services, such as payment processors, DNS providers and migration tools. We do not control them and are not responsible for how they perform or handle data. Using them is subject to their own terms.

17.Governing law and disputes

These Terms are governed by the laws of the jurisdiction where Nefisa operates, without regard to its conflict-of-law rules.

Disputes will be settled by binding arbitration under the rules of the local arbitration association, and you waive any right to bring or join a class action.

18.General

Events outside our control

We are not liable for delay or failure caused by events beyond our reasonable control, such as natural disasters, war, government action, power or network failures, or strikes.

If part is unenforceable

If a provision is found invalid, the rest of the Terms still apply.

No waiver

If we do not enforce a right straight away, we have not given it up.

Whole agreement

These Terms, with the Privacy Policy and Refund Policy, are the entire agreement between us about the services and replace earlier agreements.