Frequently asked questions

Nefisa is a small suite of business tools that work together: Nefisa Mail for email on your own domain, Nefisa Helpdesk for customer support tickets, and Nefisa CRM for leads, deals and contacts.

You can use one product or all three. They share one account, one sign-in and one bill.

No. Each product is sold on its own, with its own plans. Start with the one you need today and add another later from the same dashboard.

Your Nefisa account signs you in to all three without a second password. Helpdesk and CRM can read and send email through a Nefisa Mail mailbox, so a message to support@yourcompany.com becomes a ticket and a message from a lead is logged on the contact. You can also connect any other mailbox that supports IMAP and SMTP.

Freelancers, small teams and growing companies that want professional email, a shared support inbox or a simple sales pipeline without enterprise pricing or a long setup. If you have outgrown a spreadsheet and a free inbox, you are the audience.

Plans start at $0.95 per month for Mail, $3.95 for Helpdesk and $4.95 for CRM. Each product has three plans (Starter, Growth and Enterprise) and prices are flat per month, not per user. The exact limits of every plan are on the pricing page.

Every plan starts with a 30-day free trial. You enter a card at checkout so the plan can continue when the trial ends, but you are not charged during the trial. Cancel before day 30 and you pay nothing.

Monthly, by card, through Stripe. Invoices and your payment method are in the Billing tab of your dashboard. Taxes such as VAT or GST are added where they apply to your billing location.

Yes, at any time from your dashboard. Upgrades apply to your workspace automatically. If you cancel, the product keeps working until the end of the period you already paid for, and no further payments are taken.

New subscriptions can be refunded within 7 days of the first payment. Renewals are not refundable. The full conditions are in the Refund Policy, and if something looks wrong on an invoice, email support@nefisa.co and we will sort it out.

You can turn on two-step sign-in for your Nefisa account (an email code, an authenticator app, or both) and keep recovery codes for emergencies. Inside Mail, CRM and Helpdesk each person can also add an authenticator app to their own sign-in from Settings.

You do. We do not sell it, show ads against it or use your email content to build profiles. We only open your data to support you when you ask, to keep the service running, or when the law requires it. The Privacy Policy has the details.

Email support@nefisa.co. Describe what you were doing and, if you can, include a screenshot. Pricing and billing questions are answered on the same address.