Turn customer emails and website chats into tickets, assign them, answer them and track every reply against your response targets. Tickets are unlimited on every plan.
What you get
Everything a support team uses every day, on flat pricing with unlimited tickets.
Connect a Nefisa Mail mailbox or any IMAP and SMTP account. Each incoming message opens a ticket and your replies go out from the same address.
Add the chat widget with one line of code. Chats reach your agents with sound and desktop alerts, turn into tickets with the transcript attached, and offline messages become tickets too. Live chat is on every plan.
Run support@, billing@ and more as separate inboxes, and route tickets to the team that handles them. Starter has 1, Growth up to 5 and Enterprise unlimited.
Set reply and resolution targets. Helpdesk tracks them against your working hours and holidays, with multi-tier SLAs on Growth and 24/7 SLAs on Enterprise.
Round-robin hands each new ticket to the next agent on Growth and Enterprise. Collision detection stops two people answering the same ticket.
Reuse saved replies for common questions, and discuss a ticket with internal notes and @mentions that the customer never sees.
Publish help articles customers can search before they write in. Growth and Enterprise can also run a public help centre with ticket forms and live chat.
Customers follow their tickets in a portal on every plan. Growth and Enterprise add satisfaction surveys plus first-response and resolution time reports.
On Growth and Enterprise your own site or app can create tickets, fetch a customer's tickets and conversation, and post replies over a token-secured REST API, with outbound webhooks for changes.
Connect your support mailbox and each new message opens a ticket. Assign it, reply, add private notes and see when a teammate is already on it.
Add one line of code to your website and visitors can chat with your team in your brand colours. Chats reach the helpdesk with sound and desktop alerts, and any chat becomes a ticket with the transcript attached.
Started from your pricing page, 1 minute ago.
Set reply and resolution targets that follow your business hours and holidays. Growth supports multi-tier SLAs and Enterprise adds 24/7 emergency SLAs.
Let your server create tickets, show customers their ticket history and post their replies, without handing out an agent login. Every call is scoped to one customer's email, so a key cannot read other customers' tickets.
Customers get a portal to raise tickets, check their status and reply. Growth and Enterprise add satisfaction surveys and first-response and resolution reports.
How it works
No IT project required.
Link a Nefisa Mail mailbox or any other IMAP account in Settings, Email, then paste the live chat code on your website if you want chat.
Add teammates and set up inboxes, teams and business hours to match how you work.
Assign, reply, add notes and close tickets while the dashboard tracks your response times.
Plans
Flat monthly prices, not per ticket and not per customer.
Starter, $3.95/mo
One agent, one shared inbox, live chat on your website, one SLA policy, a customer portal and 5 GB of attachments.
Growth, $8.95/mo
Up to 5 agents and inboxes, chat routing and custom forms, multi-tier SLAs, round-robin assignment, CSAT surveys, ticket API, webhooks and 25 GB.
Enterprise, $14.95/mo
Up to 20 agents, unlimited inboxes and teams, 24/7 SLAs, telephony, form scripts, 100 GB and priority support.
Product Tour
A quick tour of the ticket queue, SLAs and the customer portal.
Loved by Teams Everywhere
See why thousands of fast-growing support organizations rely on Nefisa daily.
Nefisa Helpdesk cut our first-response time in half. Our agents resolve tickets faster with zero collision issues.
The seamless integration between Nefisa Mail and Helpdesk meant zero lost inquiries. Every SLA is tracked and met effortlessly.
A proper queue, from one agent to twenty.
Connect a Nefisa Mail mailbox or any IMAP and SMTP account. Each new customer message opens a ticket, and your replies go out from the same address. Ticket volume is unlimited on every plan.
Add the chat widget with one line of code and match it to your brand colours. Chats arrive in the helpdesk with sound and desktop alerts, any chat can become a ticket, and offline messages become tickets too. Growth and Enterprise add chat routing, custom pre-chat forms, verified visitor identity and a widget without our branding.
Set first-reply and resolution targets. Helpdesk tracks them against your business hours and holidays. Starter has one standard policy, Growth multi-tier SLAs and Enterprise 24/7 emergency SLAs.
Round-robin assignment on Growth and Enterprise hands each new ticket to the next agent in the team. Collision detection shows when a colleague is already viewing or replying, so customers never get two answers.
Reuse saved replies for common questions, discuss tickets privately with internal notes and @mentions, and publish help articles customers can search before they write in.
Customers follow their tickets and reply in a portal on every plan. Growth and Enterprise add satisfaction surveys and first-response and resolution time reports, so you can see how fast and how well you answer.
Growth and Enterprise include a token-secured REST API your own site or app can call to create tickets, fetch a customer's tickets and conversation, and post replies. Outbound webhooks tell your systems when a ticket changes, and Enterprise adds telephony with Twilio and Exotel.
Questions
Quick answers about Nefisa Helpdesk. The full FAQ has 33 answers.
Nefisa Helpdesk is customer support software that turns the emails and website chats your customers send into tickets your team can share, assign, answer and track. Nobody has to wonder who is handling what, and customers can see where their request stands.
It includes a shared inbox, live chat, SLAs, a customer portal and a knowledge base on every plan, and a ticket API and webhooks for your own site or app on Growth and Enterprise.
Starter is $3.95 per month for 1 agent, Growth is $8.95 for up to 5 agents and Enterprise is $14.95 for up to 20 agents. Prices are flat for the plan, and ticket volume is unlimited on every plan. Live chat is included in all three.
Every plan starts with a 30-day free trial. You enter a card at checkout so the plan can continue when the trial ends, but you are not charged during the trial. Cancel before day 30 and you pay nothing.
Connect your support mailbox in Settings, Email. Use a Nefisa Mail mailbox with its address and password, or the Custom option for any mailbox that supports IMAP and SMTP. Every new message to support@yourcompany.com then opens a ticket, and your replies go out from the same address.
Live chat is a chat widget you add to your website. Visitors click it, type a question and your agents answer from the same helpdesk where they handle email, so there is no separate chat tool to pay for or check. Any chat can be turned into a ticket with the full transcript attached.
Live chat is included in every plan.
Turn live chat on in your helpdesk's Settings, choose your colours and greeting, then copy the one-line code snippet and paste it into your site's pages. Because it is a plain script, it works on any website builder or custom site that lets you add code, and a basic setup does not need a developer.
An SLA sets how fast you promise to reply and resolve. Helpdesk tracks each ticket against the target, using your business hours and holiday calendar so weekends and public holidays are not counted against you. Starter has 1 standard policy, Growth supports multi-tier SLAs and custom schedules, and Enterprise adds 24/7 emergency SLAs.
Yes. Growth and Enterprise include a token-secured REST API with a Postman collection, plus outbound webhooks. You can create tickets from your own product, look up a customer's tickets and be notified when something changes. Starter does not include API access, but it still has live chat and the customer portal.
Start a 30-day free trial and connect your support mailbox today.
