The best support solution,
for the best price.
Starter Desk
Starts at
$3.95/mo after trial
Essential single-agent support ticketing for solo founders and freelancers.
Includes 1 agent
Included in this plan:
1 Dedicated Support Agent Seat
1 Email Template (Saved Reply)
Customer Support Panel (/my-tickets)
1 Standard SLA Policy
Agent & Ticket Dashboard
1 Shared Support Inbox
Real-Time Collision Detection
5 GB Attachment & File Storage
No API / Postman Access
Growth Desk
Starts at
$8.95/mo after trial
For fast-moving support teams needing multi-tier SLAs, full API access, and automated routing.
Includes 5 agents
Starter Desk plan features, plus:
Up to 5 Support Agent Seats
Unlimited Email Templates (Saved Replies)
Full REST API & Postman Access
Early Access to New Features
Can Request Custom Features
Multi-Tier SLAs & Holiday Lists
Advanced Analytics Dashboard (FRT/MTTR)
Up to 5 Shared Inboxes & 5 Teams
Round-Robin Ticket Auto-Assignment
Customer CSAT Satisfaction Surveys
25 GB Attachment & File Storage
Enterprise Desk
Starts at
$14.95/mo after trial
High-volume customer operations with 20 seats, automated off-site backups, custom dev requests, and priority SLA.
Includes 20 agents
Growth Desk plan features, plus:
Up to 20 Support Agent Seats
Unlimited Email Templates (Personal & Team)
Full REST API & Postman Access + Webhooks
Automated Daily S3 Backups Included
Early Access to New Features (Beta)
Priority Custom Feature Requests
24/7 Priority Emergency SLAs
White-Label Customer Portal & Custom Domain
Unlimited Shared Inboxes & Unlimited Teams
Dynamic Field Dependencies & Form Scripts
100 GB Attachment & File Storage
Dedicated Priority Support
Plan Breakdown
Compare plans in detail
Select the customer support plan that suits your team best
NefisaHelpdesk Monthly | Starter Desk $0.00$3.95/mo after trial | MOST POPULARGrowth Desk $0.00$8.95/mo after trial | Enterprise Desk $0.00$14.95/mo after trial |
|---|---|---|---|
| Team & Capacity | |||
| Support Agent Seats Active support agents who can manage, respond to, and resolve customer tickets. | 1 Agent | 5 Agents | 20 Agents |
| Customer Support Panel Customer-facing portal (/my-tickets) where users submit, view, and track ticket status. | |||
| Shared Support Inboxes Centralized inboxes for support@, help@, and customer queues. | 1 Inbox | 5 Inboxes | Unlimited |
| Support Teams / Queues Organize agents into specialized groups like Tier 1, Technical, and Billing. | 1 Team | 5 Teams | Unlimited |
| Monthly Ticket Volume | Unlimited | Unlimited | Unlimited |
| Productivity & Speed | |||
| Email Templates (Saved Replies) Pre-written canned responses and macros for rapid, consistent replies. | 1 Template | Unlimited | Unlimited |
| Real-Time Collision Detection Live presence indicator showing when another agent is viewing or typing a reply. | |||
| Internal Private Notes & @Mentions Collaborate privately on tickets without notifying the customer. | |||
| Rich TipTap Text & Attachments | |||
| SLA, Routing & Automation | |||
| SLA Policies Set response and resolution time targets based on priority or customer tier. | 1 Standard Policy | Multi-Tier SLAs | 24/7 Emergency SLAs |
| Business Hours & Holiday Calendars | Standard | Custom Schedules | Multi-Timezone |
| Automated Round-Robin Routing Automatically distribute incoming tickets equally among available team members. | |||
| Dynamic Field Dependencies & Layouts Conditionally show ticket fields and enforce custom ticket validation scripts. | |||
| Live Chat | |||
| Live Chat Widget for Your Website One line of code adds a chat widget in your brand colors. Chats arrive in the helpdesk with sound and desktop alerts. | |||
| Tickets from Chats & Offline Messages Turn any chat into a ticket with the transcript attached. When nobody is online, visitors leave a message that becomes a ticket. | |||
| Chat Ratings, Transcripts & File Sharing | |||
| Quick Answers Common questions answered instantly in the widget, including automatic replies to matching questions. | Up to 3 | Unlimited | Unlimited |
| Team Routing & Auto-Assignment | |||
| Custom Pre-chat & Offline Forms | |||
| Verified Visitor Identity Signed-in users on your website are passed to agents with a secure signature, so nobody can pose as one of your customers. | |||
| Remove “Powered by Nefisa” | |||
| Self-Service & Satisfaction | |||
| Self-Service Knowledge Base Help center articles to deflect common questions before a ticket is created. | Up to 10 Articles | Unlimited Articles | Unlimited + Multilingual |
| Intelligent Article Search | |||
| Customer CSAT Satisfaction Surveys Automated satisfaction surveys sent to customers upon ticket resolution. | |||
| Analytics & Reporting | |||
| Dashboard & Real-time Metrics Real-time metrics on open, pending, resolved tickets and SLA performance. | Standard Dashboard | Advanced Analytics | Executive BI Suite |
| Response & Resolution Time (FRT/MTTR) | |||
| Exportable Reports & Activity Logs | |||
| Developer Access & API | |||
| REST API & Postman Access Full token authentication to query tickets, agents, and customer data via Postman or cURL. | |||
| Outbound Webhooks | |||
| Telephony Integration (Twilio/Exotel) | |||
| Storage & Backups | |||
| Attachment & File Storage | 5 GB | 25 GB | 100 GB |
| Database Backups Included Secure automated off-site backups with instant restoration capabilities. | Weekly Snapshot | Daily Snapshot | Automated Daily S3 + 1-Click Restore |
| Dedicated Frappe Site Isolation | |||
| Exclusive Perks & Support | |||
| Early Access to New Features Be the first to test and use upcoming features before general release. | |||
| Can Request Custom Features Request custom workflows or features directly to the product engineering team. | Priority Custom Development | ||
| Support Tier | Standard Email Support | Priority Desk Support | 24/7 Dedicated Support |
Got Questions?
Frequently asked questions
Common questions about billing, security, and setup.
What is Nefisa Helpdesk?
Nefisa Helpdesk is customer support software that turns the emails and website chats your customers send into tickets your team can share, assign, answer and track. Nobody has to wonder who is handling what, and customers can see where their request stands.
It includes a shared inbox, live chat, SLAs, a customer portal and a knowledge base on every plan, and a ticket API and webhooks for your own site or app on Growth and Enterprise.
How much does it cost?
Starter is $3.95 per month for 1 agent, Growth is $8.95 for up to 5 agents and Enterprise is $14.95 for up to 20 agents. Prices are flat for the plan, and ticket volume is unlimited on every plan. Live chat is included in all three.
Do you offer a free trial?
Every plan starts with a 30-day free trial. You enter a card at checkout so the plan can continue when the trial ends, but you are not charged during the trial. Cancel before day 30 and you pay nothing.
How do emails become tickets?
Connect your support mailbox in Settings, Email. Use a Nefisa Mail mailbox with its address and password, or the Custom option for any mailbox that supports IMAP and SMTP. Every new message to support@yourcompany.com then opens a ticket, and your replies go out from the same address.
What is live chat in Nefisa Helpdesk?
Live chat is a chat widget you add to your website. Visitors click it, type a question and your agents answer from the same helpdesk where they handle email, so there is no separate chat tool to pay for or check. Any chat can be turned into a ticket with the full transcript attached.
Live chat is included in every plan.
How do I add the chat widget to my website?
Turn live chat on in your helpdesk's Settings, choose your colours and greeting, then copy the one-line code snippet and paste it into your site's pages. Because it is a plain script, it works on any website builder or custom site that lets you add code, and a basic setup does not need a developer.
What are SLAs and business hours?
An SLA sets how fast you promise to reply and resolve. Helpdesk tracks each ticket against the target, using your business hours and holiday calendar so weekends and public holidays are not counted against you. Starter has 1 standard policy, Growth supports multi-tier SLAs and custom schedules, and Enterprise adds 24/7 emergency SLAs.
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