Nefisa Mail FAQ

Nefisa Mail is business email hosting. You get mailboxes such as you@yourcompany.com on your own domain, with webmail, IMAP, SMTP and POP3 access, spam filtering and automatic SPF, DKIM and DMARC setup.

An address on your own domain looks more trustworthy to customers, stays yours if you change tools, and lets you give every teammate a proper mailbox. Nefisa Mail also has no ads and does not read your mail to sell anything, and it costs less per month than most business suites.

Every plan starts with a 30-day free trial. You enter a card at checkout so the plan can continue when the trial ends, but you are not charged during the trial. Cancel before day 30 and you pay nothing.

Starter is $0.95 per month, Growth is $4.95 and Enterprise is $8.95. These are flat prices for the plan, not per mailbox. Starter includes 2 mailboxes, Growth 15 and Enterprise 100.

Yes, that is the point of the product. Use any domain you already own, from any registrar, and add it in your dashboard. If you do not have a domain yet, buy one from a registrar first and then add it.

Add the domain in your dashboard and Nefisa shows the exact DNS records to create: MX for receiving mail, SPF and DKIM so your mail is trusted, DMARC for policy, and the autodiscover records that help mail apps configure themselves. Paste them into your registrar's DNS page. We check the records automatically and the domain turns green once they are found.

Often a few minutes, sometimes up to 24 to 48 hours depending on your registrar and the TTL you had set. Nefisa keeps checking in the background, so you do not need to press anything. A domain that was verified once is not marked broken because of a single failed lookup.

Starter includes 1 domain, Growth 3 and Enterprise 10. Each domain can have as many of your plan's mailboxes and aliases as you want to put on it.

Yes. Growth and Enterprise include Mail Import and Export, which moves mailbox contents over. On Starter you can move mail yourself: add the old and new accounts to a desktop mail app such as Thunderbird or Outlook and drag the folders across. Keep the old provider active until your MX records point to Nefisa so no message is lost in between.

A mailbox is a real account with its own password and storage, for example sam@yourcompany.com. An alias is an extra address that delivers into a mailbox, for example sales@yourcompany.com landing in Sam's inbox. Aliases are how you run sales@, billing@ or hello@ without paying for extra mailboxes.

Storage is per mailbox: 1 GB on Starter, 10 GB on Growth and 25 GB on Enterprise. Your dashboard shows how much each mailbox is using so you can see a full one coming.

Starter: 2 mailboxes, 5 aliases, 1 GB per mailbox, 1 domain. Growth: 15 mailboxes, 50 aliases, 10 GB, 3 domains, plus analytics and import/export. Enterprise: 100 mailboxes, 100 aliases, 25 GB, 10 domains, plus analytics, import/export and a full audit log.

Yes. The dashboard is where you create mailboxes, reset passwords, remove people who leave and invite teammates to help administer the account.

Use the Nefisa webmail in any browser, or connect any standard mail app on desktop or phone: Outlook, Apple Mail, Thunderbird, Gmail's "add another account", and so on. Mail is available over IMAP, SMTP and POP3.

Incoming (IMAP): mail.nefisa.co, port 993, SSL/TLS. Outgoing (SMTP): mail.nefisa.co, port 587, STARTTLS. Use your full email address as the username and the mailbox password. Most apps find these themselves through autodiscover once your DNS records are in place.

Incoming mail passes through a spam and phishing filter, and your SPF, DKIM and DMARC records make it harder for others to impersonate your domain. Sign-in attempts are rate limited and repeated failures from one address are blocked automatically. No filter is perfect, so anything wrongly caught can be reviewed in your spam folder.

Deliverability depends on your sending habits as much as on us, but we set you up correctly: SPF, DKIM and DMARC are generated for your domain. Send to people who expect your mail, keep lists clean, and do not send bulk marketing from a business mailbox.

Yes. We apply outbound limits to protect deliverability for every customer, and Nefisa Mail is meant for business correspondence, not mass mailing. If you have a legitimate need for higher volume, email support@nefisa.co before you start.

On Growth and Enterprise, the dashboard shows how many messages were sent, delivered and bounced over time, based on real delivery events from the mail server. It does not track opens or clicks, because we do not add tracking pixels to your mail.

Yes. There are no ads, we do not sell data and we do not scan your mail for marketing. Staff only open your data to help you with a support request you made, to maintain the service, or when legally compelled.

Connections to the mail server and webmail use TLS, stored data is protected with disk-level encryption and access controls, and you can add an authenticator-app second step to your webmail sign-in from Settings. Enterprise adds a full audit log of administrative actions.

The mailboxes keep working until the end of the period you paid for. After your final paid term ends, data may be permanently deleted within 30 days, so export what you need first.

Yes, from the Billing tab. Upgrading raises your limits straight away. You can move down to a smaller plan once your usage fits inside its limits, for example 2 mailboxes or fewer for Starter.

Yes. Cancel from your dashboard, and the plan runs until the end of the period you already paid for. New subscriptions can also be refunded within 7 days of the first payment, as set out in the Refund Policy.